Services

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Services

Definition:

Services are Catalog Items offered for sale.

Services are usually intangible (e.g. telephone service)

Services are not usually recorded in an availability inventory, and cannot be inventoried as 'in-stock' within SmartBilling.

Services can be associated with Charges, for example, a recurring subscription fee, a provisioning charge or an installation fee.

Services can optionally be associated with Rates, in order to invoice usage associated with the Service.

Services can be combined together with other Products, Services and/or Charges inside Grouped Offers

Procedure to follow when creating Services:

• On the 'Services' page, click on the 'Add Service' link.
• Fill out the General information section
  • Populate the Service Name & Description fields
  • Populate the Usage field to associate this service with a Usage Type
  • Select a Category, if required.
  • Select a Billing Period (e.g. Annually, Monthly, Weekly, etc.), if applicable
  • If this service is purchased from a supplier and resold, check off the 'Resale' box and enter a 'Supplier'.

• Fill out the 'Billing Translations' & 'Billing Identifiers' sections.
• Click the [Save] button

Once you have created a new Service, you may associate various mandatory and/or optional Products and Charges to the service as you deem appropriate, by clicking on the 'Add Product' and 'Add Charge' links.

You may also add Rates (as a rule, you should add all possible Rates for each Usage Type that can be associated with this Service) by clicking on the 'Add Rate' link.

Finally, you may associate one or more Contract Types with the Service, again, by clicking on the 'Add Contract Type' link.

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