Difference between revisions of "SmartBilling FAQ page"
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* Why am I getting '''[[v4_Subscriber not found errors|Subscriber not found errors]]''' in my usage import and how do I fix the problem? | * Why am I getting '''[[v4_Subscriber not found errors|Subscriber not found errors]]''' in my usage import and how do I fix the problem? | ||
* I have a customer who was billed this month on one plan, but I want to switch them to another plan. '''[[Pro-rating recurring charges|When should I close the current subscription]]'''? | * I have a customer who was billed this month on one plan, but I want to switch them to another plan. '''[[Pro-rating recurring charges|When should I close the current subscription]]'''? | ||
| + | * '''[[A few clarifications about subscriptions and Effective-From/To Dates|I posted an invoice by mistake, what do I do?]]''' | ||
[[ SmartBilling Documentation Home Page | Home ]] | [[ SmartBilling Documentation Home Page | Home ]] | ||
Latest revision as of 12:51, 22 February 2017
SmartBilling FAQ (Frequently Asked Questions) page
- How do consolidated customers work?
- How do I change a Subscriber's Service Address?
- Explain how Invoice Runs are divided into Categories and how to download them.
- How do I send bulk e-mails to groups of customers? (e.g. Overdue balance notices)
- What does the Invoice 'Regenerate' Action button do?
- How do I Close an Open Dispute?
- How do I Move Subscriptions from one Customer to another?
- Why am I getting Subscriber not found errors in my usage import and how do I fix the problem?
- I have a customer who was billed this month on one plan, but I want to switch them to another plan. When should I close the current subscription?
- I posted an invoice by mistake, what do I do?
